Customer Service Representative

Удалённо / Doesn't matter 1000$

О компании

Electric bike rental service


General Purpose

The Customer Support Representative (CSR) resolves customers' queries and complaints by recommending solutions and assisting the customers with technical problems when using the products and services. The customer support representative facilitates the relationship between companies and their clients by processing orders and assisting clients with other errors, account questions, billing, and cancellations.

Duties and Responsibilities

  • Manage amounts of incoming calls
  • Respond to customer inquiries
  • Build a trust relationship for customer account loyalty and engage customers
  • Keep records of customer interactions and transactions
  • Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, following up to ensure resolution
  • Process orders, forms, applications and requests
  • Maintain customer databases by updating account information
  • Generate sales leads
  • Provide assistance through chats, phone calls and emails
  • Upsell and cross sell of the product
  • Interaction with legal, IT and marketing department


  • Ability to prioritize and multi-task
  • Strong organizational skills
  • Deadline and detail-oriented
  • Proven customer support experience or experience as a Client Service Representative
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening


  • 1-3 года опыта
  • Английский: advanced

Условия работы

Education, KPI

Заработная плата




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Дата публикации: 18 августа